Frequently Asked Questions

We have a strict policy for cancellations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancellations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a small fee for last minute cancellations/rescheduling:

Cancellations that are done in less than 24 hours of the service appointment time range will result in an automatic $75 cancellation fee charge

Rescheduling appointments in less than 24 hours of the service appointment time range will result in an automatic $50 cancellation fee charge

We work off of an 1-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).

Please feel free to reach out to us directly should you encounter any problems with this – info@reliabletouchcleaning.com

No, we do not offer carpet cleaning at this time.

You can request a free quote by clicking the Book Now or contacting us directly by phone or email.

Yes, we can schedule cleaning services before or after your business hours to avoid disruption.

Yes, we are fully licensed and insured to protect both our clients and our employees.

It’s best to book at least a week in advance to secure your preferred date and time.

We do background checks on every single employees.

We have an AMAZING redo policy! If you are not completely satisfied – we’ll come back and redo any missed spots/areas completely free of charge, whenever you want!

We use professional-grade, high quality products to ensure effective results. However, we prioritize safety and environmental responsibility, offering eco-friendly and non-toxic options for those who prefer chemical-free cleaning solutions. Let us know your preference, and we will tailor our cleaning approach to meet your needs.

We can schedule post-construction cleaning as soon as your project is completed. Just let us know your timeline, and we’ll coordinate a time that works best for you

The time required depends on the size and condition of the space. We can provide an estimated timeframe after an initial assessment.

Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us – we strive to use our resources and accommodate everyone and all jobs.